TERMS AND CONDITIONS

1. Transaction and subscription data, i.e. the information you have submitted, in order to execute a transaction with the company and/or to subscribe in a service of our company, for example in order to implement a purchase either online or at a physical store, to create an account, to publish comments, to receive a newsletter and to become holder of the card NEF-NEF BONUS CARD or in order to take part in a competition. Subscription information may include by way of an example, your name, your family name, your email address, your sex, your nationality, your postal code and your date of birth.
2. Public data and publications comprising comments or content which you publish at the services of the company and your personal data which accompany such publications or content, in which may be included your nickname, a user name, comments, “likes“, status, profile information and your photograph. The public information and publications are always public which means that they are accessible to all and may appear as search results in external search engines.
3. Data from social networking media. If you acquire access or are connected with a service of our company through a service of social networking media or if you are connected to a service of our company or if you connect the service of our company to a social networking service, among the data we collect may be included your user name or password which relate to that social networking service, the information or the content which you have allowed a social networking service to communicate to us, as well as the photograph of your profile or your email address or lists of your friends, as well as a personal data you have made public in relation to the specific social networking service. When you acquire access to the services of our company through a social networking service or when you are connecting a service of our company with services through social networking, you authorize our company to collect and store and use the relevant personal data and content according to the present policy.
4. Activity data.When you acquire access and interact with the services of our company, we may collect specific information relating to those visits. For example in order to allow your connection with the services of our company, our servers receive and then record information about your computer, the device and the software of your browser, including probably your IP address, the type of your browser and information to regarding software and hardware. If you acquire access to our services from a mobile or other device, it is probable that we will collect the International Mobile Equipment Identifier (ΙΜΕΙ) of your device, assigned to such specific device, and geographical data or other transaction data for that specific device. We may also collect cookies and other surveillance technologies (such as browser cookies, pixels, beacons and Adobe flash technology, usually called Flash cookies). These technologies may be used for the collection and storage of information regarding the use by yourself of the services of our company, for example the web pages you have visited, the video and that other content you have watched, search querries you have submitted and advertisements you have seen. For more information you may look into our cookies policy https://nef-nef.gr/cms/en/content/cookies-policy.aspx.
5. Information from other sources. We may complement the information we collect with information from other sources, such as publicly available information regarding your activity in the Internet and outside the Internet from social networking services and the commercially available sources.

Financial information from payment services providers. In some cases we may use a payment service which is not connected with our company in order to give you the possibility to acquire a product or to make payments (“payment services“). In the event you wish to acquire a product or make a payment through a payment service, you will be transferred to a web page of the payment service. Any information you may give to the payments service, will be subject to the confidentiality policy of the payment service and not this present policy. We do not have any control and we are not responsible for any use, from the part of the payment service, of information collected through any payment service.


Sensitive information: We ask that you do not send us or reveal sensitive personal data (such as Social Security numbers, information regarding your race or nationality or a political views, religion or other beliefs, health, criminal record, participation in in trade unions) through the services of our company or in any other manner.

1. In order to provide the services of our company·
2. In order to measure, analyze and improve the services of our company·
3. And in order to improve your experience through the services of our company (through the Internet and outside the Internet) providing content which you may consider relevant and interesting.
4. In order to allow you to comment on the content and participate in web games, contests and then bonus programs.
5. In order to provide customer service and answer your questions·
6. In order to protect the rights of our company and others. For example there may be cases in which our company is using your personal data, including cases where the company bona fide considers that the processing is necessary for (i) the protection, the imposition or the defense of legal rights, the security or the property of the company or the company’s employees, representatives, providers, beneficiaries of rights and suppliers (including the application of agreements and terms of use), (ii) the protection of the security of the confidentiality and the security of the users of our company’s services are oof the general public, (iii) the protection of the company as well as other involved third parties such as suppliers of our company from fraud or for the purpose of risk management.
7. For the purpose of compliance with applicable laws or legal proceedings or/and in order to be able to respond to demands from competent government agencies·
8. For the completion of a corporate transaction such as a proposed or a actual reorganization, merger, sale, joint venture, assignment, transfer or other disposition of the whole or part of the activities, assets, or stocks of the company (including any bankruptcy or similar proceeding). For example if the company participates in a merger or transfer of the total or a substantial part of its activity, the company may disclose and transfer your personal data to the party or parties participating in the transaction or part of such transaction.
9. In order to allow the operation of social transactions – if you connect an account of a social networking service with services of our company, we may share the users name, the photograph and your “likes” as well as your activity and comments with the other users of the services of our company and with your friends who relate to the social networking service. We may also share the same personal data with the provider of social networking services·
10. Subject to your prior consent, in order to send you by your email, SMS, telephone, chat and through social networking) offers, promotional activity, advertising material and other commercial announcements regarding the services of our company. The newsletter of our company falls under this category·
11. Subject to your prior consent, in order to analyze behavior, habits, consumer trends and send you commercial announcements which are adapted to your interests and needs through communication services.

• Section 3, “a” to “f”) of the present policy is essential for providing the requested services and from that aspect it is obligatory because otherwise we would not be in a position to provide the services
• Section 3, point Z of this policy, is requested according to applicable laws and as a result it is on obligatory.
• Section 3. point “h” of this policy is implemented on the grounds of our legal interest and that of our counterpart to pursue such economic activity. This interest is sufficiently balanced with your own interest, given that the processing of data will be done within the absolutely necessary limits for exercising such economic activity. This activity of processing data is not obligatory therefore you may object at any time as described in Section 11 of the present policy.

• Is at your discretion, but without your consent it is impossible to connect an account of a social networking service with the services of our company, which means that you will have to connect to the services of our company using a different mechanism.
• Section 3 points i and k, are at your discretion, but without your consent it is impossible for our company to provide third parties with general commercial announcements of our company or services, stock products or announcements of such parties based on your interests and needs and to provide you with services under the same tradename.

• the right to be informed about the collection and the use of their personal data
• the right to access personal data and supplementary information
• the right to have inaccurate personal data rectified, or completed if it is incomplete
• the right to erasure (to be forgotten) in certain circumstances
• the right to restrict processing in certain circumstances
• the right to data portability, which allows the data subject to obtain and reuse their personal data for their own purposes across different services
• the right to object to processing in certain circumstances
• rights in relation to automated decision making and profiling
• the right to withdraw consent at any time (where relevant)
• the right to complain to the Personal Data Protection Authority

• The data collected there for the purposes mentioned in section 3, points (a) to (f) of this present policy, are maintained during the provision of the services of the company, plus the period within which they become statute barred, according to the applicable law after the end of the services of the company. The data which are collected for the purposes of section 3 point (g) of this present policy are kept for the time which is necessary for you to connect to the services of the company through a social network.
• The data collected there for the purposes mentioned in section 3, points (i) to (k) of this present policy for marketing purposes and for compilation of a profile, will be kept by the company from the moment you give your consent until the time you will withdraw your consent. If you withdraw your consent, your personal data will not be used anymore for the above purposes, however they may continue to be kept by the company, specifically as required for the protection of risks of the company which are connected with potential responsibility in regard with the processing, except if further clarifications are provided by the supervising authority.

Procedure for changing a non defective product

Procedure for refund for a non defective product

Defective products

Ways of payment

Deliveries – Delivery cost

1. Choose Box Now at checkout. (this option will only appear, if your order includes products that can be placed in the lockers, based on their volume).
2. Then, you have to choose the Box Now Locker you want from the map.
3. When your package is ready for pick up, you will receive a PIN via text message. Use this pin to receive your parcel from the chosen Locker location, 24/7. If you choose on the checkout the "Cash on delivery via payment link" payment method, you need to prepay for your order and then pick it up from the locker.